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Session Description

12:00 - 12:20Ìý Ìý ÌýAI ignites innovation and growth in telecom

Description:ÌýAt Microsoft, we are applying AI at scale to help the transformation of every organization and industry, including telecommunications.Ìý Join this session to learn how we enabling telecom operators to leverage AI and agentic AIto transform their business, reimagine customer experiences and drive rapid growth

Speakers:ÌýSilvia Candiani, VP Telco, Media and Gaming, Microsoft

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12:30 - 12:50Ìý Ìý ÌýElevating telco innovation through strategic collaboration

Description:ÌýThis session will engage with Telco execs and analysts, influencers to cover the broad spectrum of Amdocs and Microsoft collaboration across the different business domains.

Speakers:​ÌýMustafa Oyumi, Head of Customer Experience, Amdocs​ and Thomas Steagall, Strategy Advisor, Microsoft

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13:30 - 13:50Ìý Ìý ÌýTransform your contact center with automation and AI agents

Description: Join us to explore the transformative impact of the latest AI innovations and what the future holds for customer service. Watch how generative AI and Agents and other advanced capabilities in Dynamics 365 Contact Center and Customer Service deliver next-level customer experiences, boost performance and productivity of service teams and drive operational efficiency.

Speakers:ÌýSeb Reeve, Strategy Director, Microsoft​ andÌýJoe Weeden, Principal Product Manager, Microsoft

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14:30 - 14:50Ìý Ìý ÌýOpportunities in the API Economy – network monetization via Open APIs​

Description:ÌýThis presentation will explain the underlying API standardization work by CAMARA and TM Forum

Speakers:ÌýDarren Nicholls, Product Management Director, Open Digital Architecture, TM Forum​ andÌýJorge Garcia Hospital, Open Gateway Senior Product Manager, Telefonica

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15:30 -15:50Ìý Ìý Ìý​Discussing AI, accessibility, and the advent of the European Accessibility Act

Description:ÌýAs the regulatory landscape evolves, both around workplace inclusion and digital deliverables of accessibility, we recognise the need for organisations to have cohesive strategies for accessibility covering what we call 3 Horizons – colleague experiences, digital build capabilities and customer deliverables.​

In this discussion with Microsoft, EY, and industry leaders from Telefonica and BT, we will hear how the advent of cloud and AI delivered technologies are impacting these horizons and the partnerships required to drive real impact.

Speakers:ÌýFederico Suria, Regional Business Leader, Microsoft​,ÌýClare Barclay, President Enterprise and Industry, Microsoft​,ÌýHoward Watson, Chief Security and Networks Officer, BT​,ÌýAntonio Sacristán, Director of Discovery, Telefonica​ andÌýHiren Shukla, Global Neuro-Diverse CoE & Inclusive Value Leader, EY

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16:30 - 16:50Ìý Ìý Ìý​Unlocking AI’s potential for data monetization

Description: This session will explore the treasure trove of data that Telcos have access to and how to monetize that data via highly customized, curated and personalized experiences for end users and advertisers.

Speakers:ÌýRobin Cole, VP Engineering, Microsoft​ andÌýMax Snow, CEO, Yobi

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17:15 - 17:35Ìý Ìý ÌýAccelerate Next-Gen Voice Services: Tapping AI to Transform CSP Voice Networks

Description:ÌýExplore how Norwood’s OpenSpan, powered by Azure Cognitive Services, transforms telephony with natural language processing. Learn how CSPs can introduce next-gen voice services, reduce churn, and unlock new revenue—one AI-powered call at a time.

Speakers:ÌýPaul Ostergaard, CEO, Norwood Systems​,ÌýJon Martin, BT​, andÌýRonan DunneÌý

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Doors Open: 12:00